HOW DO I SIGN UP FOR A CLASS?

There are two ways to virtually sign up for a class – use the Metta website or using the free Metta Yoga Concierge app on your smart phone or web-enabled tablet.

HOW DO I USE THE METTA YOGA WEBSITE TO REGISTER FOR CLASSES?

1. Click HERE for the full practice schedule
2. Choose the date you want to attend class
3. Choose the class you would like to join and select ‘BOOK’.
4. If you are not already signed in, log in using your Metta credentials. If you are not a member, sign up to create a new, free account.

HOW DO I DECIDE WHAT CLASS IS RIGHT FOR ME?

Open the Phoenix schedule or Scottsdale Schedule and click on ‘view details’, to read a full description of the class.

HOW DO I USE THE FREE METTA YOGA CONCIERGE APP ON MY PHONE?

1. Open the app on your smart phone – sign in using your Metta credentials.
2. Click the menu – the three horizontal lines in the top left corner of the screen and select “Online Classes”.
3. Choose the class you want to join.
4. Click “Reserve Class”.

HOW DO I JOIN A VIRTUAL CLASS?

• Online classes are hosted via Zoom.us. Be sure to download the computer application or mobile app and create a free account.
• When you signup for an online “virtual” class using the Metta website or the Metta Yoga Concierge app, you’ll receive an email from info@newmettayoga.com at least 24 hours prior to class start. Be sure to check the email address associated with your MindBody/Metta account.
• Five minutes prior to the start of class, click the Zoom link in the email, to join the class.
• Click “Allow” to open the zoom.us application.
• You will be entered into the class as the host admits you.

WHY DIDN’T I RECIEVE A LINK PRIOR TO CLASS?

• To receive a link to the virtual live class, you must register in advance, as usual, on our website, the Metta Yoga Concierge app or your Mindbody account.
• If you registered within 24 hours of the class start time, you may not receive the live link – However, as long as you register before the start of class, you will still receive a recording of the class, within 24 hours of when the class ends. You can watch on your own schedule, for 48 hours after the recorded class is sent via email.

WHAT SHOULD I DO IF I HAVE TROUBLE JOINING A VIRTUAL CLASS?

• View a step-by-step video tutorial by clicking HERE.
• Email info@newmettayoga.com if you have any questions or trouble getting signed up

HOW DO I DOWNLOAD THE FREE METTA CONCERIGE APP?

• For Apple devices – use the Apple App Store – DOWNLOAD HERE.
• For Android devices, use the Google Play Store DOWNLOAD HERE.

WHAT IF I SIGN UP FOR A CLASS BUT CAN’T ATTEND?

We record the live classes and send them to everyone who registered so you can view it for the next 48 hours. Check your email (within 24 hours after class ends), to locate the recording.

HOW DO I TURN MY CAMERA OFF SO OTHERS CAN’T SEE ME?

From the Zoom application, you can turn off your camera by clicking the video/camera icon in the bottom, left corner of your screen.

HOW DO I TURN MY MICROPHONE OFF SO OTHERS CAN’T HEAR ME?

From the Zoom application, you can turn off your microphone by clicking the relevant icon in the bottom, left corner of your screen. Once class begins, the instructor will mute anyone whose microphone is not yet turned off.

WHAT TIPS DO YOU RECOMMEND FOR THE BEST VIRTUAL EXPERIENCE?

• Download Zoom in advance, to avoid any delays with accessing the class.
• Be sure to join class 5 minutes early to avoid technical difficulties.
• Prepare any props you may need, including blankets, towels (large ones can be rolled and used as a bolster), blocks (or books) and water.
• Don’t forget the essentials: keep water handy, know when to rest and adapt the class to your body / practice.
• Turn up the volume on your phone / computer so you can clearly hear and follow instructions.
• Make sure that your profile is on mute. If you unmute yourself at any point during the video, please be sure to go back on mute, by clicking the microphone icon. You are muted when the microphone icon is red with a line striking through it.
• You can turn off your camera by clicking the camcorder icon in the bottom left corner of the screen. Your camera is turned off when the icon is red with a line striking through it.
• If you are joining from your tablet or phone, make sure to rest your device on a soft surface to avoid echo.
• Make sure to differentiate “on-line” and “in-studio” participation to ensure accuracy when making class reservations. If you accidentally register for in-person participation when intending to schedule online, it will block a limited “in-studio” spot for another person to attend.

HOW DO I LEARN MORE ABOUT MY INSTRUCTOR(S)?

Open the Phoenix schedule or Scottsdale Schedule and click on ‘view details’, below the full description of the class, you will find a bio for the instructor.

HOW CAN I SUPPORT METTA AT THIS TIME?

• When healthy, attend online classes and stay active in the community!
• Let your friends and family know that we’re still serving the community by hosting live online and recorded classes.

Thank you so much for your support, it means so much to us!

CONTACT US IF YOU HAVE ADDITIONAL QUESTIONS